All I want to do is renew.
I keep being told by OVO to:-
Go to MY Profile - which I've done.
Go to My Plan - which I've done.
Click on the green box labelled "See My Renewal Rates" or "See My Fixed Price Offers" - neither of these boxes or any such words are showing.
Twice I have emailed hello..... but it seems the office is deserted as the silence from them is deafening.
Any other customers out there know how to move this along?
Tempted to switch to a more able supplier.
Best answer by Nancy_OVO
Updated on 03/11/20:
Your renewal options will appear when you hit your 'renewal window', which opens 49 days before the end of your existing plan.
When you log in online in this renewal window, you’ll see this:
Select the ‘Choose my energy plan’ option, and view the plan available here:
The new plan will kick in the day after your current contract finishes!