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How do I change the password on my online account?

  • 9 August 2018
  • 3 replies
  • 1226 views

My lord why do somethings have to be so hard! I'm trying to be polite but I've tryed changing this password for weeks as soon as I think ooh actuli getting somewhere here I actuli got an email back! Then it asks for old password if I knew the old password why would I want to change it 🙄😑
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Best answer by Anonymous 10 August 2018, 12:59

Updated on 22/06/20: Please see this tutorial on how to fix login issues with your new online account!

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3 replies

Updated on 22/06/20: Please see this tutorial on how to fix login issues with your new online account!

i'm sorry for the off-topic, but i'm quite new to the forum and have limited traffic, so can someone advice me please how can I change the password in my account, if I lost my current connected e-mail?
Userlevel 6
That's really strange, @Adrianne


If you're using the link below to reset your password, it shouldn't ask you for your old one.

https://my.ovoenergy.com/password/reset

If you're still unable to change your password and log in, send us a PM on Facebook with your full name, DoB and account number.

https://www.facebook.com/ovoenergy

Thanks,
Emma



Hey @prohibited, welcome to the forum, check out the above answer! 🙂

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