Does the Direct Debit contract calculation take into account any credit on my account?

My account is 350.00 in credit my DD is 200.00 a month they say they estimate my account will be minus 1025 in a years time, I plan to pay DD OF 200 each month and put the energy rebate back on my account I have had an email up your DD to 279.00 or pay £1025. I would have paid extra on my account if needed, i am on the phone if they don’t leave it, I will cancel my DD.
 

Hi,

I’m afraid this doesn’t sound like a valid Idea, so I’ve asked a moderator to convert it to a Conversation for better visibility.

Thanks for understanding!

Hey @Kittykat59,

Thank you for your post, this is understandably something concerning a lot of our customers at the moment. 

If you are on the variable plan we’ve got a great guide which explains why prices are increasing and what support OVO has available for our customers. The reason for the direct debit review would be because prices will be increasing significantly in October and there may be further increases in future. 

Here we have a helpful tutorial which shows how OVO calculates direct debits:

If you’ve recently fixed into a new plan, your prices now would be a lot higher than they were before. You can check the difference between your previous and current rates by logging on to your online account and downloading your statements.  

I hope this helps.

@Emmanuelle_OVO 

Why is the choice so stark?  Why should the customer pay the alleged deficit up front - which would put the account in substantial credit for most of the 12 months.  Being in credit by £350 and paying in £200 per month, its going to be quite a few months before the account is in net balance.  Why the need for action now?

@Kittykat59 

It should be.  You could go into your account online and see if you can amend you DD back to the same details as before, and if that doesn’t work contact customer services in the usual manner.

Your email is almost identical to the one I received. I'm £300 in advance, they want to double DD or for me to pay £1500+ upfront to keep as is. I've cut down enormously on my usage and will continue to do so. Therefore the prediction for the year won't be that much. I plan to keep DD payments as is and add extra payments as and when I see my account payments getting low.  That's if I can get through! Phone line was terrible and in a queue. The online messages said an agent would be with me in 714 minutes!! 

Hi @Peter Simpson 

Do you know your usage in kWh for April and August?

Are the meter readings on your bills actual or estimated readings?

APRIL

Well I assume they work out the standing charge @ .41.32 x 30 days = £12.40p

Leaving £42.33p @ .27.10p per unit would mean I used 156.19Kw @ average 5.20Kw per day

Is that how you would work this out 

Your bill will say how many units you’re charged for. Would you like to share ? without personal info or acc number. You’re on a good unit rate there - I’m a bit jealous!

Yes to both the title and thread question. If you are on a variable tariff prices are still rising but due to the governments action direct debit for nearly all customers will need reappraising soon, but prices wil then remain the same for 2 years.

Hi everyone. I have a big problem with OVO. Today I paid 70 pounds for my electricity and gas bill and after a few hours they charged me +70 pounds. I see that I have made a bill of around 30 pounds a month because I am away from home all day because of work and they make me pay twice as much.. Last month I paid 100 pounds while I only used 30. Can someone help me.. Thank you

Thank you very much for the reply. I have a smart meter. Every time I pay more than I should and they have not refunded me anything.. I am very disappointed.