This idea is one that I must credit
But one of the things that would probably help a ton, would be having some kind of Service Status Portal that lets customers quickly see how the health of the OVO/Kaluza platforms are doing in general, along with status alerts and known issues feeds.
There’s a whole bunch of ways you can set these up, but the general idea is that I can go to one place and see something like this:
OVO/Kaluza Platform Health
Overall: Whoops! Looks like some of our services aren’t working right now
Insert details of outage/known issue here
Kaluza: Looking good!
V2G Trial: Running a bit slow due to maintenance, but we’re running!
OVO Forums: Unknown - Last check failed to run
My OVO: Down for maintenance (details here)
(Post recent announcements here)
Something along those lines should do the trick nicely. It’s certainly something which can help to show that an outage is known and someone’s on the case.
As for known issues however, that’s something which might be a tad tricky. There’s a few ways that these could be communicated, but it really depends on what works best. By this, I’m talking about bugs and glitches that OVO and Kaluza are aware of and are OK with being known publicly (so not security bugs for example!). It could be especially helpful in some of the more tricky long standing bugs too.