How to add another person to your OVO account - your guide
What do I need to do when adding a secondary contact
Our Support team will need to help you get this done, but whether you need to call or not, and who needs to be present, depends on what you want the secondary contact to be able to do.
Secondary contact - non-financially liable
The secondary contact can administer the account only.
What you can do as a non-financially liable contact:
- Provide meter readings
- Be given information about bills
- Give information/ask for information etc
What you can’t do:
Make any financially related decisions
Updating payment details
Changing Direct Debit amount
Renew a contract
Update communication preference (post/email)
Secondary contact - financially liable
A second contact can be financially liable as long as we get verbal confirmation from both the primary and secondary account holder. Get this done by calling our Support team when both contacts are around to give their verbal consent: 0330 303 5063. Monday-Friday: 8am-6pm.
What you can do as a financially liable contact:
If a secondary contact is financially liable, you are effectively a joint account holder with the primary account holder. You can take all actions and make any decisions in relation to the account, including financial decisions. You are equally responsible for making payments on the account and for any debt accrued. Credit checks will also go against your name.
To become financially responsible (and therefore a joint account holder), the secondary contact also needs to be a party to the contract between OVO and the primary contact.
Our T&Cs explain that, where a secondary contact becomes financially responsible for an account, the contract between OVO and the primary contact is automatically amended to make the secondary contact a party from the date they agree to do so.
This means all the provisions around payment, refunds etc will then apply between OVO and the secondary contact too (meaning you can take financial actions as required).
That’s it for our guide on adding a second contact to the account. Have we missed anything? Leave a comment below to let us know!