I am stuck in a loop it seems. How does one get a refund now on the new billing method where you don't actually get a statement each month?
Many thanks for any help :)
Best answer by Slinky
If your direct debit is too high it breaks the energy retailers code.
If OVO don't refund you promptly it could be a breach of your contract, the below clause makes it crystal clear. The Energy Retailers Code states the following:
- 4.2 If your supplier owes you money in relation to your energy bill, they will refund any amount they owe promptly, in line with the terms and conditions of your contract.
See this link: Code of Practice for Accurate Bills
Read 'Step 2' of this article near the bottom of the page
Step 2: Ask for your money back
Read 'Step 4' near the bottom of this article for advice on how to get this refunded:
Step 4: Formally request the direct debit's lowered
More info here.