Why when I try to get a price comparison do I get the message "unable to switch non domestic meters" This has happened twice once when a supplier called me and now on a comparison site.
Best answer by Tim_OVO
Thanks for posting
I've edited your posts to remove the account numbers, and I know what this issue is. Warning, it gets a bit technical:
These properties will have smart meters, which send the readings every half hour. In case you were interested, this gives the occupier of the property better visibility of their usage, and allows for energy demand to be matched for accurately and efficiently. It’s a win/win.
This is an industry wide change, so the supplier you’re trying to switch to (or the comparison table) should be aware of this update, and be able to take over your supply. Sadly, there’s a few suppliers who incorrectly interpret half hourly meter readings as being a business supply. It used to only be a business supply that did half hourly settlement (technical term). They’re wrong, and will be able to apply successfully. There’s another topic on this here.
That said, we can change the smart meters and the database so that it’s not half hourly, in order to avoid confusion from another supplier. We'll need an email to get the ball rolling with this: firstname.lastname@example.org