Best answer by Beth_OVO
When you have smart meter fitted, it usually takes 6-8 weeks from the installation date to update your new meter details. Once your account has been updated, it should show on your online account and you’ll be sent an up to date bill.
Alternatively there could be a communication issue with your smart meters, so it may also be worth checking with the Customer Service team at email@example.com or messaging the Facebook/Twitter team to see! We’ll just get you a quick survey to fill in; your answers will help us work out what’s causing the problem and how to sort it out.
More information about the installation process here.