Sorry, more of a venting than a question.
I am getting increasing frustrated by the OVO app. I have been a customer for quite a few years and it is going downhill fast. My old energy plan ran out, with no warning or ability in the app to switch plans. I called up and had to explain why I had to call or forfeit my self service reward.
Changed plans but the app still shows the old plan. I have no idea if I am being charged for my usage based on the correct prices and the call centre takes sooo long to answer. Really considering changing suppliers when this plan runs out.