Without any consultation I am informed by e-mail that my Ovo account will closed and my direct debit stopped and then a new DD would be put in place and start with a new account.
The new site is terrible and provides little information about gas and electric usage and costs also the phone app no longer works.
I read that customers have asked for this how many? In coming days I will ask the numbers who wanted a change in a 'Subject access request'.
I found the old OVo very good and told friends and relatives and cold callers who wanted me to change suppler how good Ovo was well not anymore.
From the content of the change e-mail I thought it was spam and did not take any action, but today I see the changes made when I tried to log on a had to change my e-mail also the smart phone app did not work.
Ovo's getting more like British gas.
Best answer by Mw2870
Welcome to the forum and thank you for your post!
The new OVO smart meter online experience is already generating some discussion over here on the forum.
On the 27th September I was sent an email telling me that I would be migrated to the new system. The email stated that I had until the 1st October 2018 to let OVO know if I didn't want this to happen. I didn't opt out, as I am a sucker for trying new stuff! I was migrated on the 10th October.
The original email didn't mention anything about cancelling and re-creating my DD, but the one on the 10th did. I was a bit surprised by this as it seemed a funny thing to do, but it shouldn't have any effect on me.
Once I logged in I discovered that the website is still work in progress and they are adding features over the coming months. See this link here for further info (you will need to be logged in to access it)
That being said if you would prefer to go back to the old system, I know of at least one other user that has been migrated back, so I don't see why you can't be either:
In regards to the smartphone app, I had a problem when I migrated. It was stuck on an error message and would not let me click retry or log out. In the end I had to check the App Store and upgrade to the latest version (v9). That then logged me out and let me sign in with my email address and newly created password.
OVO staff are monitoring these forums and seem to be listening to feedback, I have had a couple of responses already from
**The old billing platform will soon be obsolete, we’re no longer reverse migrating accounts.
More info on the new online experience here