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How can I change my email address on my OVO account?


Hi, just switched to OVO from Scottish Power and I would like to change email address as my partner set up the account using her email but as I will be paying the bills I would like all correspondence sent straight to me rather than having to keep emailing my partner every time there is something to get done. Is this possible Thanks, Alex Aiken
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Best answer by Bumblebee 25 March 2018, 19:18

Hi @aldo.4symbols

If your MyOVO account has gone livehttps://my.ovoenergy.com/login you can edit the email under "profile".

If its not up and running yet you can call customer service (Note, you'll be amazed how quick they answer having switched from Scots) on 0330 303 5063, they may need your partner there to give consent to the change.

Or better still, contact OVO on their Facebook page - just have your account number, date of birth and postcode to hand :)

Hope this helps, if there anything else I can help with along the way please don't hesitate to get in touch,

Best wishes,

Bumblebee :)
 

Updated 09/03/2020

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I need to let you know my new email address
Userlevel 5
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I need to let you know my new email address

Sure thing! Send us a private message on Facebook confirming the following and I can get this updated for you.

- Your OVO account number
- Your DoB
- Your full name
- Your old email address
- Your new email address

Lucy
Userlevel 5
Badge +2

Hi @aldo.4symbols

If your MyOVO account has gone livehttps://my.ovoenergy.com/login you can edit the email under "profile".

If its not up and running yet you can call customer service (Note, you'll be amazed how quick they answer having switched from Scots) on 0330 303 5063, they may need your partner there to give consent to the change.

Or better still, contact OVO on their Facebook page - just have your account number, date of birth and postcode to hand :)

Hope this helps, if there anything else I can help with along the way please don't hesitate to get in touch,

Best wishes,

Bumblebee :)
 

Updated 09/03/2020

Hi Team,
I am a new customer for OVO .
I have account id but I am not able to login to online portal MY OVO as my email id is not registered with you (which I believe i shared with your customer contact representative) .
How can i get my email id mapped to account id in order to use online services.

Thanks
Bhuwan Pandey
Userlevel 7
Badge +2
@bhuwanpandey the 'best answer' here will help - sounds like we need to change this at our end: 0330 303 5063
I have received a text to tell me my auto top up has failed and the number provided to call is no longer in use, how do I contact OVO to reset everything, this is urgent as I am going to run out of credit and have no other way of topping up
Userlevel 7
Badge +2
I have received a text to tell me my auto top up has failed and the number provided to call is no longer in use, how do I contact OVO to reset everything, this is urgent as I am going to run out of credit and have no other way of topping up

Hi @Ruth Bowers - you should be able to log in using your OVO ID, and then follow the instructions above to change the registered email address in MyOVO.

To make sure we're sending account info to the correct email address, call us to get this changed: 0330 303 5063
Hello

I hope this finds you well. I have a few queries with regards to account **edited by moderator**. Please see below:

  • I can't get access to my account details, profile, bills, etc. I would like to change an email address as the old one on there is no longer active and also view usage.
  • I have been receiving bills now since January/February, all of them consistently around £60. I received one today for £111 and wondered why this has gone up so much, especially considering it's the summer and the electric heating hasn't been switched on in months.
I look forward to hearing from you.

Kind regards
Joe
Userlevel 6
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Welcome to the forum @joegilliver1988, I've popped you post here and edited out your account number to keep your personal information safe.

Check out the answer below 👇🏼on how to change your email address.

Hi @aldo.4symbols
If your myovo account has gone livehttps://my.ovoenergy.com/login you can edit the email under "profile".
If its not up and running yet you can call customer service free (Note, you'll be amazed how quick they answer having switched from Scots) on 0330 303 5063, they may need your partner there to give consent to the change.
Or better still, contact ovo on their Facebook page - just have your account number, date of birth and postcode to hand :)
Hope this helps, if there anything else I can help with along the way please don't hesitate to get in touch,
Best wishes,
Bumblebee :)


it sounds like you have recently given us a reading resulting in the most recent large bill, if you've not given a reading in a while we use estimates to produce your statements. When we then get a reading we need to bill you up to date and catch up with potentially under estimated usage.

If this doesn't sound right, please get in touch with our team. You can send us a message on Facebook, Twitter or email the team on hello@ovoenergy.com, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 30 5063.

Hope this helps!
My email address has been deleted by Virgin and I am trying to inform OVo of my new address, but without success, probably because they send the answers to to my old address
Has anybody an answer to this?
Userlevel 6
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I've popped your post here, @meg , check out my above post. Welcome to the forum ☺

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