Best answer by Eva_OVO
There's a known issue which is affecting the way usage is shown on the app. If it's what I'm thinking it is, it's down to the reading schedule on the smart meter - but the team will be able to confirm this .
You can call the team to resolve this on 0330 303 5063 - they're available Monday-Friday 8am-6pm, you can also email them on email@example.com.
If you've called the team about this, you won't lose your Self Service Reward (SSR) don't worry!
Have you managed to get this sorted,