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Why is "Last month's usage example" on My OVO wrong?

  • 11 September 2018
  • 3 replies
  • 111 views

According to my home page my gas usage according to last month was up 431%.
Luckily in actuality it wasn't!
Can OVO fix this please?

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Best answer by Eva_OVO 12 September 2018, 14:41

Hey @atrebatus,

If we've been estimating your readings for a while, and you've recently submitted a reading - this might make your usage look out of line.

Take a look at your reading history on My OVO, if there's any odd readings - this will be what's causing the problem.

Eva
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3 replies

Userlevel 4
Hey @atrebatus,

If we've been estimating your readings for a while, and you've recently submitted a reading - this might make your usage look out of line.

Take a look at your reading history on My OVO, if there's any odd readings - this will be what's causing the problem.

Eva
Nope -- Electricity is fine, but Gas is always a fantasy.
I give my readings every month, mostly on the date requested.
Vernon.
Userlevel 5
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That's really odd, @atrebatus. I'd recommend getting in touch with the team on Facebook or Twitter so they can have a look into this for you. We might need to raise it to our Tech team. Just be sure to include your account number, full name and DoB.

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