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Why have my usage graphs on My OVO stopped working?


Hello,

Once again the Usage graphs have stopped working. No updates since the 10th May for gas and electricity on the website or the app on my iphone / ipad.
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Best answer by nylets 16 May 2018, 10:33

Mine now appears to be up to date again. This seems to happen from time to time. I think it is a technical problem that OVO are aware of as they tend to fix it each time.

More info on this same issue here: https://forum.ovoenergy.com/understanding-my-usage-77/smart-reader-no-usage-statistics-for-two-days-1389
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Userlevel 4
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Yep, same for me Nylets.
Mine now appears to be up to date again. This seems to happen from time to time. I think it is a technical problem that OVO are aware of as they tend to fix it each time.

More info on this same issue here: https://forum.ovoenergy.com/understanding-my-usage-77/smart-reader-no-usage-statistics-for-two-days-1389
My last Electricity update was 16 May but my Gas usage seems to have deleted completely. Just emailed OVO and got this reply

"Thank you for taking the time to email us today

I am sorry to inform you but if you are referring to the live usage graph this is something we have as a business decided to discontinue, these live graphs as they are not communicating the way they should, and while we are unsure to the permanent fix to them we have decided to remove them.

If its not the live usage graph then please let us know so we can arrajge for a tech team to take a look at this.

I hope this has been of some assistance to you. "


Unsure what is deemed the "Live Usage Graph" However I feel it is essential to have some form of graph to compare historical usage or else what is the point of having a smart meter.
Userlevel 7
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Thanks for posting here too @benny.

For others, please note there's a more comprehensive discussion of this topic on this thread.
hello

Usage page on website and IOS app is blank ?

Why is this how to i look at my historical data?
Userlevel 1
All Electricity usage has now disappeared. Gas has started again but is incorrect. My IHD is working perfectly. This is the third time in three months that the app has had usage update issues. Very annoying. Come on OVO you’ve now sent me a marketing email highlighting the advantages of the usage info! Not good!
Does the smart meter also log my gas usage?
Userlevel 7
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Good question @Stewart7,

The Gas Meter connects (wirelessly) to your Electricity Meter, which acts as the Master Unit.

The Electricity Meter is contacted once per day by DCC (Data Communications Company) and it transfers the readings for both gas and electricity via the mobile phone network. OVO obtain these readings for their customers from DCC.

If you want more details, please ask.
If I went for a smart meter, it sounds like I would have to have a new gas meter also??
Userlevel 7
Badge +2
Yes, @Stewart7,

There are some technical reasons why it's sometimes not possible to fit one of the meters, but the Government subsidy paid to Energy Suppliers is based on the strategy that all domestic meters must have been changed to the Smart variety by the end of 2020. So you can't just ask for an electricity Smart Meter.

Actually the design of the SMETS2 software, to be released at the end of this year also has the functionality to be fitted to Smart Water Meters!

I have no idea if there's any region actually considering such a move, but it obviously makes sense to facilitate this in case it becomes a viable method of overcoming water shortages.
And a new water meter too?
Whose paying for all these new meters? Are us consumers paying through increased energy bills? Or are we as tax payers paying for the government to assist the energy companies to supply them?
Lastly, if OVO fit new smart meters, can they be used with another supplier if I were to switch, or would I have to go through the whole rigmarole again.
Thanks to all who have responded.
Can you now please make an old man happy by telling me that all this will cost me nothing extra on my energy bills, and that any smart meter I have fitted now, will be the only one I will ever need?
Thank you
Stewart
Userlevel 7
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@Stewart7, I'm not suggesting that any company is actually considering fitting Smart Water Meters. It's just that these are supported under the SMETS software protocols.

The incoming SMETS2 software is intended to allow seamless switching between all British Energy Suppliers. However, it is still undergoing security tests, and no Smart Meters are yet being installed with that version.

I'd love to tell you that these would be the only Smart Meters you will ever need. However, technology has a habit of progressing.

Do you remember when we all had to buy Set-Top Boxes as the TV channels went digital? And then the High Definition channels were launched, which we couldn't receive!

Whether it's TV broadcasts or Smart Meters, we rely on the Government-appointed Regulators (Ofcom and Ofgem) to keep the commercial companies in check. They can't just release new technology on a whim. The Regulator requires them to go through public consultation and have the new systems ratified as an industry-standard first.
Thank you Transparent. I get it now.
Stewart
This is a good app which helps me to pay my gas and electricity. It was working well but suddenly stop working my Iphone. I think that it has any technical issue. So I have reached https://applesupportnumber.net/ and they have an updated of software. Now It is well to pay
My usage data used to be very useful. I could read annual, monthly, weekly or daily (hourly) use.
Now that seems to have all gone and I just get a monthly tab. Can you replace the old system please? Thanks
David
Userlevel 3
Hey @David Strange, welcome to the forum.

Take a look over this thread for useful info, it may just be a routine update effecting your graphs.

Cheers!

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