I joined OVO on 19 Sep and submitted meter readings. I've been asked to submit meter reading on the 16 Oct, however when I go to the app it just shows all the initial messages from OVO. Deleted the app and down loaded it again it's just the same. I've been checking the app for three days, no change. I find this very frustrating, and suggestions?
Best answer by Mw2870
Hi @Vince, sometimes when you move to OVO it can take 4-6 weeks from the date you switched to your online account becoming active. I know when I switched it took nearly 6 weeks, because there was a delay in my old provider forwarding the closing meter readings.
While your account is not fully active the only option to submit meter readings is by calling, emailing firstname.lastname@example.org or contacting them on Social Media (Facebook/Twitter).