Signed up to OVO around 2 weeks ago and have since had the contract through the post. However, when trying to log onto myOVO for the first time I put in my email address (which is definitely correct and the same as the details on the contract) but I don't ever receive an email for a password reset. How long it takes for a myOVO account to go live after signing up?
I need to give my starting meter readings.
Best answer by ITGeek123
It is normally instant for the password reset link to appear in your inbox. Please do check your junk folder. If the email still hasn't appeared I would advise to try and reset your password with your ID (This ID should be linked to your email address). Give that a go and if doesn't work, we can try other methods.