But despite me clearing cookies, cache, using incognito windows, changing passwords etc etc.. whenever I try to login with my new OVO ID and password the screen immediately reverts to the old closed account page.
Meanwhile, OVO wants meter readings for the new house but I can't access the new account page.
I'm stumped.
Emails to the customer service guys just suggest what I've already tried.
I have sent them another email address I have to associate that with my new account but that didn't get picked up on as a suggestion. So I just tried that as a suggestion again.
In the meantime..
Any ideas? Cheers.
Best answer by Eva_OVO
Are you able to access your account on any other devices, @markk ? It doesn't sound like your cookies and cache have been cleared, as it keeps remembering your old account. Try this again, and on another device.
If you're still having trouble with this, send us a message on Facebook or Twitter confirming your name, DoB and new account number!
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If you're still having trouble with this, send us a message on Facebook or Twitter confirming your name, DoB and new account number!
