Solved

Why can't I access MyOVO? It says I'm 'Still switching' onboarding info?

  • 30 December 2018
  • 1 reply
  • 171 views

When I log onto my account it still says that I am switching to Ovo. I joined in February and have never tried to get on until today but can’t check anything.
Anyone any ideas on what I need to do?
icon

Best answer by Jona6tc 31 December 2018, 16:43

Hi

I joined at the start of December and had exactly the same. The account will look like that until they get your opening readings confirmed from the old supplier, which can take up to 6 weeks from the switch date. If it's been over 6 weeks, you might want to contact OVO directly.

I emailed them via hello@ovoenergy.com and it's now working

I never go the reason as I had emailed from a different email address from that on my account but it still got fixed!

Hope this helps

Jonathan
View original

1 reply

Hi

I joined at the start of December and had exactly the same. The account will look like that until they get your opening readings confirmed from the old supplier, which can take up to 6 weeks from the switch date. If it's been over 6 weeks, you might want to contact OVO directly.

I emailed them via hello@ovoenergy.com and it's now working

I never go the reason as I had emailed from a different email address from that on my account but it still got fixed!

Hope this helps

Jonathan

Reply