Ovo are now supplying my energy, but logging into MyOvo account page, most of them display this:
"No identifiers.paym in session. Please try again later."
Tried a couple of different web browsers, incase its a Firefox thing, same on all of them.
I've been advised that until the account is recreated this may be the cause, and that I need to make a payment, and set up a new direct debit.
Both of these actions have been completed, two payments were made in one hit, and the DD setup at the same time.
Received an email stating that my latest statement is available (same account number) but this is still what greets me on the page.
If anyone is able to assist, that would be great.
Best answer by Nancy_OVO
First of all I'm sorry to hear about this experience, it's not a great start and we'd really like to put things right.
It certainly seems to me like the issue is pertaining to the DPA breach and the creation of a new account (for which we're also sorry, it's a rare occurrence and a shame this has happened to you). I get the impression they both have the same email address registered to them.
Unfortunately as the Forum is a public space, we can't look into it on here. If you send me a PM with your account number, full name and email address, I can look into it personally for you.