I've just had a very frustrating 15 minutes searching on your paym subdomain website for some information. There is no search facility, and no obvious access path. What I wanted to check is what data you have relating to my contract. TI, term, etc. I eventually discovered this when I was trying to update my billing address which is incorrect (but low priority since I have electronic billing).
You have a page called "My Profile" which on a standard display shows from "About me" to "OVO Marketing". It is only when I tried page down to look for security questions that I discovered the "My Plan" section giving most of the information that I required. Followed by "My Billing Information.
"My Plan" is not about me, as it is not personal information that I can change at my discretion. It is part of my agreed contract with OVO and belongs under an "Account Information" heading.
I do wonder if your developers or your reviews are actually OVO account users.
I also tried to give feed back on the site itself, but the feedback tab allows me to select a sub-pane and give a 1-5 smiley score. Totally useless.