I have seen correspondence about this on Forum with the suggestion that the problem is solved but it definitely is not solved. The last time I had an update is 19th March and it's now 24th. This is a repeating problem. i have had it on and off about half a dozen times. Ovo DO fix it if you telephone them but they don't say what the cause of the problem is. Personally I think their success in gaining customers is placing overwhelming pressure on their technical capability. I will soon have had enough of this weakness in their system and will help to solve the problem by leaving them for another supplier . It is a pity. I think they have been good but are now a victim of their own success. I hope they will release me from the fee for ending my relationship with them. Frustration is winning over my reluctance to leave. I wish they could sort this but it seems they can't. Can anyone add to this?
Best answer by Tim_OVO
Hi @Sparky2552 I've confirmed from our Tech team regarding the usage graph fault that they are:
"aware of this issue and working hard to fix all effected accounts ASAP. No action is needed from the customer for this fix to be put in place".