I switched to OVO from British Gas early April 2016. The switch process has been completed at the end of April 2016.
Since then I am paying £119/month for Gas and Electricity.
Since then I have been providing both Gas and Electricity meter readings (albeit not every months).
My account still show the gas usage but not the electricity.
I have sent an e-mail in March this year to sort this matter and it has not been sorted.
I called about a week ago, the agent went through my electricity T&Cs (merely telling me if I was happy about the tariff *facepalm*) and promised this matter would have been sorted out in the next couple of days.
The account is in credit but OVO denies any refund request.
Can you please sort this matter?
Best answer by Tim_OVO
1) We're still waiting to confirm your transfer readings from when you joined us: https://www.ovoenergy.com/ovo-answers/topics/all-about-switching/the-switching-process/whats-the-delay-with-my-opening-or-closing-readings.html
2) There's a fault with My OVO: https://forum.ovoenergy.com/my-account-myovo-34/my-ovo-only-showing-out-of-date-switch-progress-info-why-423
3) You have smart meters and there's an issue communicating with them: https://forum.ovoenergy.com/smart-meters-smart-products-33/poor-signal-for-smart-meter-need-an-aerial-anyone-else-had-this-issue-933
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