No meter found for: ELECTRICITY_NIGHT... Cannot get costed rates. Please try again later.
I have put a request through to customer services but got a "we'll refer it to IT" response with no timescale for resolution.
Is it just me or are others having this problem?
Best answer by Nancy_OVO
Sorry for the late reply on this one. Do let us know if it's been resolved.
It sounds like you may have a two-rate (Economy 7) meter, but have signed up for a single rate tariff. If that's not the case, I'd advise dropping the team a message on Facebook or Twitter so they can look into it for you. Make sure to include your account number, full name and DoB.