No meter found for: ELECTRICITY_NIGHT... Cannot get costed rates. Please try again later.
I have put a request through to customer services but got a "we'll refer it to IT" response with no timescale for resolution.
Is it just me or are others having this problem?
Best answer by Nancy_OVO
HI @Gif ,
Sorry for the late reply on this one. Do let us know if it's been resolved.
It sounds like you may have a two-rate (Economy 7) meter, but have signed up for a single rate tariff. If that's not the case, I'd advise dropping the team a message on Facebook or Twitter so they can look into it for you. Make sure to include your account number, full name and DoB.
Thanks,
Nancy
View original
Sorry for the late reply on this one. Do let us know if it's been resolved.
It sounds like you may have a two-rate (Economy 7) meter, but have signed up for a single rate tariff. If that's not the case, I'd advise dropping the team a message on Facebook or Twitter so they can look into it for you. Make sure to include your account number, full name and DoB.
Thanks,
Nancy