All I want to do is renew.
I keep being told by OVO to:-
Go to MY Profile - which I've done.
Go to My Plan - which I've done.
Click on the green box labelled "See My Renewal Rates" or "See My Fixed Price Offers" - neither of these boxes or any such words are showing.
Twice I have emailed hello..... but it seems the office is deserted as the silence from them is deafening.
Any other customers out there know how to move this along?
Tempted to switch to a more able supplier.
Best answer by Nancy_OVO
Your renewal options will appear when you hit your 'renewal window', which opens 49 days before the end of your existing plan.
When you log in online (https://my.ovoenergy.com/login), you need to click on 'My Profile' down the left hand side panel. Then select 'My Plan' across the top, and then the green button which says 'See my fixed price offers'.
Hope this helps!