The term 'download' should be changed to 'view statement'. Perhaps a second option (i.e. a true download) could also be provided, so that the statement can be downloaded without having to view it.
Does anyone else feel the same?
Best answer by Bumblebee
Hi Bonzo Kelly!
Hope you are having a lovely day today!
Good news is that is is possible to download your statements. Here’s some instructions on how to do it below;
Open up your My OVO app
Click the box labelled ‘my last statement’. This will give you a list of all your payments/bills.
On this page, click the drop down menu on the statement you want to download.
Click the green ‘download’ button. Once clicked, this opens up the statement you’ve selected.
To download this, click on the icon in bottom right hand corner (looks like box with arrow). You will then have the option to create PDF or ‘save to files’ on your phone.
If I can help in any other way, do feel free to get in touch!
All the best,