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How do I add someone to my OVO account?

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How do I add someone to my account so that they can speak to OVO too?
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Best answer by Tim_OVO 31 May 2017, 13:19

How do I add someone to my account so that they can speak to OVO too?

Hi @CC1

Yes the link that @Mattj3135 gave above will outline everything needed to add someone to your account. Here it is again: https://www.ovoenergy.com/ovo-answers/topics/payments-and-statements/statements/can-i-add-someone-to-my-account.html.

Just to summarise: to add a non financially liable person to the account, just call up, email (from the registered address) or pass the needed security checks via a forum PM with the details of the person you want added. To add a financially liable contact, do the same. We'll then need to get permission from the person added to make them financially liable.

Just to add, I've moved this topic to the 'All About OVO' forum, tweaked the title and added some tags, thereby (hopefully) making it easier for other users to spot.

Thanks,
Tim
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23 replies

Mattj3135
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Hi @CC1 welcome to the forum & thanks for posting.

It's not as straight forward as we would hope for you to do this; there's a handy section on the ovo website covering this which you can find here:https://www.ovoenergy.com/ovo-answers/topics/payments-and-statements/statements/can-i-add-someone-to-my-account.html 

I hope the above helps you in the right direction, please do let us know how you get on.
Tim_OVO
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How do I add someone to my account so that they can speak to OVO too?

Hi @CC1

Yes the link that @Mattj3135 gave above will outline everything needed to add someone to your account. Here it is again: https://www.ovoenergy.com/ovo-answers/topics/payments-and-statements/statements/can-i-add-someone-to-my-account.html.

Just to summarise: to add a non financially liable person to the account, just call up, email (from the registered address) or pass the needed security checks via a forum PM with the details of the person you want added. To add a financially liable contact, do the same. We'll then need to get permission from the person added to make them financially liable.

Just to add, I've moved this topic to the 'All About OVO' forum, tweaked the title and added some tags, thereby (hopefully) making it easier for other users to spot.

Thanks,
Tim
Helping each other, one kWh at a time!
M
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Hi,

Is is possible to have more than one person in the contract?
Tim_OVO
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Hi,

Is is possible to have more than one person in the contract?

Thanks for posting @manu

Maybe @CC1 can offer some advice, or have a look at our 'best answer'!

Tim
Helping each other, one kWh at a time!
I
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In my account details I can only enter one name/title as account holder. I would like to include my wife as a joint holder of the account. How do I do this?
Lucy_OVO
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In my account details I can only enter one name/title as account holder. I would like to include my wife as a joint holder of the account. How do I do this?

Hey imageh,

I’ve moved your topic here as there is more info above. :)

Lucy
You guys know what’s watt
T
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I phoned up and added my sister to the account with equal responsibility but I don’t see her name anywhere when I login. Looked under profile.
Tim_OVO
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@manu @imageh @tinkerbell you can add someone to the account as a 'second contact', and make them financially liable if you wish. Instead, you can change the name of the main account holder so it includes both names.

To get this done, call us when both of you are present: 0330 303 5063

^Tim
Helping each other, one kWh at a time!
M
Rank
Thanks for the info!
J
Rank
We're still in the transition stage between old supplier and OVO as new supplier right now but does anyone know how I can put the account in two (joint) names for my girlfriend and I? Having both names on our accounts is important to us and comes in handy for proof of address reasons from time to time.
Eva_OVO
Rank
Userlevel 4
Hey @jbarratt,

I've moved your query over to an existing topic on this, check out Tim's best answer at the top for more information.

Eva
My friend told me how electricity is measured and I was like Watt!
C
Rank
Hello, I would like to add another familiy member as a proof of address for them. How would I do this. Thanks. Cornel.
A
I've just moved your query over here @cornel - check out Tim's 'best answer' at the top.
S
Rank
Hi,

If I add someone to my account, will their name show up on the statement? My lodger needs a utility bill as proof of address.

Thanks!
Tim_OVO
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See above @SophieJ - it's doable but needs you both on the phone!
Helping each other, one kWh at a time!
R
Rank
hy!!
how many person can we connect too?
i didn't knew we can connect with them too
Nancy_OVO
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Userlevel 5
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Hey @ryanjenson90 - you can add as many additional contacts as you need.
Your guiding light(bulb)
H
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I want to add someone onto the bill as we share a flat and use our joint bank account to pay. Can someone please put step by step instructions on how to do this. As the link above doesn’t work.
H
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want to add someone onto the bill as we share a flat and use our joint bank account to pay. Can someone please put step by step instructions on how to do this. I know it’s already been answered on previous questions but the answers were so confusing.
Amy_OVO
Rank
Userlevel 4
Hey @Holly.g,

You'll need to make the person you'd like to add on, a financially liable account holder.


How do I add someone to my account so that they can speak to OVO too?Hi @CC1

Just to summarise: to add a non financially liable person to the account, just call up, email (from the registered address) or pass the needed security checks via a forum PM with the details of the person you want added. To add a financially liable contact, do the same. We'll then need to get permission from the person added to make them financially liable.
Just to add, I've moved this topic to the 'All About OVO' forum, tweaked the title and added some tags, thereby (hopefully) making it easier for other users to spot.
Thanks,Tim

I've made the steps you need to follow bold.

Hope this helps!
OVO-Joyed to help!
H
Rank
whats the email?
Amy_OVO
Rank
Userlevel 4
You'll need to call in, @Holly.g, as mentioned above, the contact will need to be liable to be listed on a statement.

We need verbal consent from both parties. You'll need to ring up giving verbal permission to add a financially liable contact, the new contact will need to accept liability at the same time. You can reach our team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.

I hope this clears things up ☺
OVO-Joyed to help!
H
Rank
Okay, it says email so thought you could email them to do it.

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