Solved

Homepage displaying an error message - how can I fix this?


Userlevel 1
When I login to my account using my desktop I am getting the following error message 'a.costedContracts is undefined. Please try again later'. Have been trying most of the day without success. Have tried with Firefox, Chrome & Edge but none are working. Some options are available but not all. The App appears to be working okay

GeoffP
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Best answer by Nancy_OVO 10 October 2018, 18:46

Hi @GeoffP,

I've edited your title a bit to make it a bit more "searchable" if people are looking for the same info!

This definitely sounds like a technical issue, and something we'll need our specialists to look into. My best advice would be to get in touch with our team on Facebook or Twitter and send over your account number, full name and DoB. They'll be able to raise it to the Tech team and give you an idea of how long it may take to be resolved

Hope this helps,
Nancy

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4 replies

Userlevel 5
Badge
Hi @GeoffP,

I've edited your title a bit to make it a bit more "searchable" if people are looking for the same info!

This definitely sounds like a technical issue, and something we'll need our specialists to look into. My best advice would be to get in touch with our team on Facebook or Twitter and send over your account number, full name and DoB. They'll be able to raise it to the Tech team and give you an idea of how long it may take to be resolved

Hope this helps,
Nancy
Userlevel 1
Now resolved - Thanks

Geohh
Userlevel 6
Badge +2
@GeoffP, Great! Thanks for letting us know.
What was the solution? Did they have to update something on your account?
Userlevel 1
Presume so, but do not really know apart from the fact that I can access the Home Page again.
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