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Does the Direct Debit contract calculation take into account any credit on my account?

  • 15 August 2019
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Does the 2 year contract calculation of direct debit amount take into account any credit on my account? If it is not taken into account the renewal direct debit is too high.
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Best answer by Tim_OVO 19 August 2019, 15:55

Does the 2 year contract calculation of direct debit amount take into account any credit on my account? If it is not taken into account the renewal direct debit is too high.

Great question, @John W - no it does not!

That quote will be based on your annual usage figures and the prices in the tariff. So if you've got a credit balance, you can get this refunded or reduce the payment amount!

Tim
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Does the 2 year contract calculation of direct debit amount take into account any credit on my account? If it is not taken into account the renewal direct debit is too high.

Great question, @John W - no it does not!

That quote will be based on your annual usage figures and the prices in the tariff. So if you've got a credit balance, you can get this refunded or reduce the payment amount!

Tim

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