Best answer by Tim_OVO
Thanks for getting in touch about this issue - I can hopefully help you find some answers. Just to let you know, I've added a few tags and changed the title of this topic, to make it easier for other users to find.
For payment queries about your feed in tariff (FIT), I’ll hold my hands up and admit that it’s not my area. We have a specialist FIT team to help. They can be reached on 0800 408 6622 between 9am - 5pm, Monday to Friday. Outside these times, email FITS@ovoenergy.com and they’ll get back to you within 48 hours.
We’d love to hear more about this smart meter fault - there’s already a topic on this here: https://forum.ovoenergy.com/all-about-energy-24/are-smart-meters-accurate-46 - Get involved!