Can someone advise if Internet access to My Account is filtered by public IP address? I can log onto My Account but I cannot see any detail, part from the top banner, the menu on the left and spinning Ovo logo.
All menu options give the same result, except "Help" and "Offers".
The issue is browser agnostic - Firefox and IE both give the same result. I have checked with our BOFH in the IT dept and we are not employing filtering of that kind. If the issue was a result of corporate filtering, I would see a default page.
Although I live and work in the UK, our work web access is via the corporate intranet which jumps onto the web in France. My public IP is 188.8.131.52. This falls into the range 184.108.40.206 - 220.127.116.11, which is, according to a quick Google search, allocated to France.
I had a similar issue with my GP surgery web portal, which checks the originating IP address and refuses connection to anyone not on a UK allocated public IP address. I wonder if the issue with Ovo's My Account is also because I am accessing the Ovo site from work.
Can't think of any other issues so: Is Ovo doing similar crude filtering?
Best answer by ChrisI
Thank you for taking the time to email us today.
Unfortunately we are experiencing some technical difficulties with our website at the moment, we are working on it and will have it back up and running as soon as possible. If you check back later today everything should be back to normal, we appreciate your patience at this time.
If it were filtering the IP address then you wouldn't have been able to see the login page, nor login, so I expect its not IP filtering but their other issues which appear to be resolved now.