wrong email address

  • 25 January 2023
  • 3 replies

Emails getting sent to wrong email address.

correct one on account details.

I’ve spent nearly 3 hours trying to get an answer on chat! Think there’s only one person dealing with messages. Anyone else has same

problem. Want to get an answer

to why they are sending

emails saying need to pay bill

within 14 days yet it was paid over a

week ago. So not happy. Phone just as bad

3 replies

Userlevel 6

Hey @IChap55,


Really sorry to hear this,


I’d advise calling Support on 0330 303 5063, they’ll be able to look into why you’ve been receiving these emails incorrectly and update your email address. 


Keep us posted with how you get on. 

Emmanuel-OVO - tried yesterday, the wait was almost as long as chat. Finally wrote them an email to which I’m waiting on an answer

Userlevel 7
Badge +1

@IChap55 vote for this if you don't think OVO has sufficient capacity in their support team