Emails getting sent to wrong email address.
correct one on account details.
I’ve spent nearly 3 hours trying to get an answer on chat! Think there’s only one person dealing with messages. Anyone else has same
problem. Want to get an answer
to why they are sending
emails saying need to pay bill
within 14 days yet it was paid over a
week ago. So not happy. Phone just as bad
Hey
Really sorry to hear this,
I’d advise calling Support on 0330 303 5063, they’ll be able to look into why you’ve been receiving these emails incorrectly and update your email address.
Keep us posted with how you get on.
Emmanuel-OVO - tried yesterday, the wait was almost as long as chat. Finally wrote them an email to which I’m waiting on an answer
+1
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