Solved

Why have the unit rates on my In-Home Display changed before the end of my fixed plan?

  • 2 April 2022
  • 2 replies
  • 55 views

My fixed price contract doesn’t end until 29th May. Prices on my display unit  increased April 1st.  Online account reflects agreed current plan. Has anyone else experienced this?

icon

Best answer by Jess_OVO 4 April 2022, 14:46

View original

2 replies

Userlevel 7
Badge +1

Howdy @timothy.logan !

That can happen sometimes. If you ask the Support Team to issue the SMETS Command Update Tariff Configuration it’s a pretty easy fix that can sometimes go through in 30 seconds or so, but within 48 hours at most.

Userlevel 7

This is a new one for us here, @timothy.logan .

 

As @Blastoise186 mentions our Support Team should help get this straightened out for you.

 

Pop back and let us know when things are back on track, this might help others who’ve noticed a similar error in their IHD rates updating early. 👍

Reply