My fixed term plan was renewed for a further 12 months starting on 20th January 2022.
Since then, my OVO app shows me the usage data on a daily basis in terms of kWh for gas and electricity but will no longer show me the daily cost as it did before 20th Jan, the bar charts are blank for those days.
I’ve never had this happen before in previous years when my plan remewed, my IHD is still working and my smart meter is still sending data to OVO so I’m at a loss as to why the cost data is missing. With prices having shot up, it’s really important that I can keep track of the daily cost of the energy I’m using.
Has anyone else experienced the same issue?
Best answer by Jess_OVOView original