Why has SSE started my new tariff too early and why is my balance lower than it should be?

  • 27 December 2021
  • 3 replies


I received an email a few weeks ago from SSE telling me my 2 year fixed rate is about to end on the 28th of January 2022.

It asked me to choose a new tariff so I chose the standard rate, which was roughly about £6 more than I pay now, I then received an email confirming this would begin on the 29th of January 2022.

For some reason my December payment on the 28th is the new standard rate amount and when I looked at my tariff I have been put on the standard rate before 29th of January 2022.

What concerns me most though, is that my electric and gas balances are much lower than they should be for some reason….my electric is £22 credit when it should be £57 and my gas is also about £30 lower than it should be…

Is there a logical explanation for this? I can see no payments being taken from my account and my next bill is supposed to be in February 2022?


Best answer by Blastoise186 27 December 2021, 12:12

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Hey there @NickUK1969 !

Just to confirm, are you still with SSE or have you been migrated to OVO? Your account definitely will be migrated eventually, but it would be great to confirm which side you’re on right now, so that we give the right advice. As a forum volunteer, I can’t access your account but I can try to help.

My guess would be that a Direct Debit payment is currently in progress, but the long Bank Holiday Weekend created by Christmas is slowing it down, so you’ll probably see it come out of your bank account by the end of this week. Once that’s done, your account balances should be updated and topped up with the latest payments. Just like with OVO, SSE won’t update your account balance until they know the money has come through.

You also become eligible to switch tariff without early exit fees roughly 45 days before the end of the current term. In some cases making a specific choice takes effect immediately, in others it takes effect on the expiry date. If your plan is to switch to Standard Variable, it’s generally best to simply leave things alone as you’d automatically roll over to SVT anyway if you don’t take any action.

With that being said, it might be worth having SSE Customer Service take a look at your account, just in case something’s not right. 0345 070 7373 should be the right number, but it’s currently limited service until the 4th January 2022.

Hope this helps

Thanks for the reply…

I am currently still with SSE it seems from my online account…

The thing is, the  balances on both my gas and electric are usually updated with the new payment  amounts from my direct debit before it comes out of my bank account on the my online account I can see this is the case this month.

As I say these new payments should not make my electric and gas LESS than what they were on the last payment on November 28th by some £30 odd...£35 less electric balance makes no sense as I was £13 in credit after my last bill Nov 4th and paid £20 on November 28th=£33 and now £23 in December=£56 but its currently on £ makes no sense at all

I guess I will have to wait until Wednesday and sit in a phone queue for 45mins to learn what is going on…



Userlevel 7
Badge +1

No worries,

It’s worth noting that once you’re with OVO, your accounts will be merged and you’ll have a single account for both gas and electricity, rather than two separate accounts. Your balances will also be merged and combined as well, which is a lot easier to track. OVO will also change your Direct Debits so that you have a single DD for the entire account rather than two separate ones. Please don’t cancel them in the meantime - OVO and SSE will automatically handle this for you when your account begins to migrate.

You’ll also get advance notice as well, at least two weeks ahead so you’ve got time yet.