For the past two weeks or so when requesting a refund I get the message My refund request has failed. My balance is around £1200 and I want to reduce this by £160. This figure combined with my estimated usage will maintain a balance of around £1000 when my next DD is collected. I’ve asked the question with OVO and their reply did nothing to answer my question. They directed me to this forum so my question here is has anyone having the same problem and has anyone received an explanation why it continually fails?
I will add that I’ve been with OVO since 2017 and have managed my account online without any problems.