Just been forcibly switched to Ovo from SSE and so far the experience has been largely negative. Among the issues, one that needs to be fixed by Ovo technical support is a flaw in their password-setting process when registering to access Ovo on line.
This process sends an email to the nominated email address with the subject field of “Let’s get your password set” and begins with the text, “Ready, set, go.”
This email does not work in text-only email clients.
I appreciate that not using Outlook or a web mail client is becoming increasingly unusual, but the problem with web-enabled email is that they can easily be used to attack and compromise a PC. For that reason, I use an email client (Claws-Mail) which renders all email content as plaintext and does not support or display HTML-rendered email.
The Ovo “password set” Email contains a link, which I am able to see, inspect, verify and follow in my email client. However, each time I follow the link that way, or if I copy and paste it in to my browser, I am taken back to the registration page instead of the password setting page.
The only way around this was to intercept the registration email by using the webmail access for my email service provider (I don’t use e.g. Hotmail or GMail as they’re insecure; I have my own registered domain and I use a web hosting provider for email services.
I appreciate that Ovo have configured the registration process for “the 99%” and I’m perfectly OK with that, but that doesn’t excuse implementing a solution for people who are happy to sacrifice HTML-rendered email in return for better security.
Can Ovo Tech Support please take a look at this and see if there is any way that you can test and confirm your outbound email with text-only email clients? It would be good practice as it is much more secure.
Thank you.
Best answer by Jess_OVO
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