I just received my bill for Oct - Nov, it is done on the 18th of the month. This month I gave my reading on the 17th, OVO go on to add a bit (estimate) to round it up to the bill day, the 18th.
I just sat down and calculated how much they ‘estimated’ and it is way off, in this instance we are only talking about 24 hours use, but the extra added is much higher than any reasonable calculation could reasonably add. For gas, they added 12 units and considering the actual reading indicates for this month we used a total of 58 units, about 2 units a day? The same goes for the electric, OVO added 30 units for approximately a 24 hours period, when the recorded readings show the usage this month to be 8-9 units a day. This affects our positive credit status, doesn’t it? I am willing to concede I may have got this wrong, my maths can be a little wayward. But if I am not wrong, then why do OVO not just use a simple percentage to estimate the excess since the readings were given?
Divided the given readings difference, by the number of days, to give a usage per day within the billing period.