I have contacted countless people at OVO to access my online account which was never upgraded from an "on boarding account" since I joined in JULY 2021, but no one seems to be able to help. As a result of this, I have NEVER been able to input my meter readings, see my bills etc. I am paying for my direct debit blindly, without being able to access any details on my energy usage or input my meter readings. I made a complaint and spoke to two different operators who were absolutely unable to help or to provide a decent explanation as to why I cannot access my online account or provide readings. I was promised that OVO would get back to me within 10 working days providing an explanation. Ten working days elapsed on Friday Oct 22nd and of course I didn't hear anything. The same operator promised that they would send me an email with my bills, so that I would be able to see how much I am spending. Obviously the bills were never sent to me.
Best answer by Blastoise186View original