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Why can't I switch supplier straight away following the move from SSE to OVO - I don't want my prices to increase!

  • 30 December 2021
  • 6 replies
  • 332 views
D
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Userlevel 2

So in the last week I have had nothing but problems with OVO, and was an SSE customer.

I had a letter from SSE 2 weeks ago notifying me they were moving me to OVO - I didnt choose this.

So I decided to move to another supplier, but have been told I not allowed to as my records indicate I voluntarily switched suppliers on the 22nd, and have to stay with them for 28 days.

This is clearly incorrect, and my consumer rights must have a clause where if your account is sold to another company and you don’t want to move, you have the option to transfer.

Does anyone know how I can change suppliers? Being forced to pay 2-3x as much by a company I have never heard of seems highly illegal!

 

Update: I have contacted OFGEN/Citizens advice to find out how to move.

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Best answer by Blastoise186 30 December 2021, 17:35

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Blastoise186
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Updated on 05/05/22 by Jess_OVO
 

 Sorry to hear your journey from SSE to OVO hasn’t been the smooth transition we’d hope for. As our ever knowledge community members (and fellow OVO members) have already advised the transfer from SSE to OVO shouldn’t have affected your energy prices. There’s more details on our SSE to OVO FAQs:

 

I’ve been told I’m moving to OVO. Can I still switch suppliers?

 

 

Before your move to OVO, you'll still be able to move to another supplier. And, if you do, you’ll stay with SSE until the move takes place.

Once you’ve joined OVO, you can still switch suppliers too. You’re protected under the Energy Switch Guarantee, which is monitored by Ofgem. Take a look at our step-by-step guide on how to make sure you're getting the best deal when you switch suppliers.

If you try to switch whilst you’re moving from SSE to OVO there could be complications. The other energy supplier might not be able to go ahead as planned, and they may take longer to switch you.

 

 

Will my tariff and prices change when I’m with OVO?

 

Your move to OVO won't affect the prices you currently pay. If you’re on a fixed tariff they’ll stay the same for the rest of your contract. If you’re on a variable tariff, your prices may go up or down in line with the Ofgem Price Cap changes which happen twice a year (April and October). We’ll always let you know in advance if your prices need to change.

If you were on a fixed tariff with SSE your tariff (we call this an energy "plan") name will stay the same - 1 Year Fix V2, 2 Year Fix V2 or Online Smart Saver. If you're on a variable contract, your plan name will be "Simpler Energy" when you move to OVO.

 

As it sounds like there could be a mix-up with your Economy 7 rates, we’d encourage you to reach out to the dedicated SSE migration team on 0345 0260 712 as they’ll have full access to your account to investigate and correct any issues. Whilst this forum is the perfect place to seek advice from other community members, we do ask that comments are respectful of others and mindful that fellow community members offer help voluntarily.

 

I’m hoping that the Support Team are able to get things sorted for you - Do pop back if you need any further advice on your new OVO account. :slight_smile:

 

Securing energy by zapping security bugs... For that is The Blastoise Way!
D
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Userlevel 2

Wow, this passive aggressive attitude is one of the reasons for wanting to move.

But I’m glad you sit and read all the latest energy news 2 years ahead of time. I work in a hospital and the first I knew of it was when I tried to access my app last week.

I’m not on a contract tariff, I’m on a standard tariff - and OVOs is double SSEs! (15p kwh night rate vs 30p kwph) - I charge my car at night, so why on Earth anyone would think doubling my cost is acceptable is beyond me! 
 

Blastoise186
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Userlevel 7
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I’m sorry, but I can’t help you if you don’t wish to accept the advice I’ve given.

If you’d like to discuss this further with OVO, the Support Team will be back in the office from the 4th January. You can reach them on 0345 0260 712 as you’ve transferred over from SSE, so this is a dedicated number.

Securing energy by zapping security bugs... For that is The Blastoise Way!
Jeffus
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Wow, this passive aggressive attitude is one of the reasons for wanting to move.

But I’m glad you sit and read all the latest energy news 2 years ahead of time. I work in a hospital and the first I knew of it was when I tried to access my app last week.

I’m not on a contract tariff, I’m on a standard tariff - and OVOs is double SSEs! (15p kwh night rate vs 30p kwph) - I charge my car at night, so why on Earth anyone would think doubling my cost is acceptable is beyond me! 
 

@Blastoise186 is a ovo customer just like you. He doesn't work for ovo and isn't paid by Ovo. I appreciate you aren't happy, but i am not sure responding like that to a fellow customer is appropriate. He was only trying to help, even if you don't like his way of wording things.

I hope you manage to sort things out. If you have any follow up queries feel free to post them. 

Out of curiosity. Do you know the name of the tariff you were on with SSE and the name of the tariff OVO has put you on? I only ask as neither of the rates look like the ofgem price capped rates for electricity since the last rate update. 

Blastoise186
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Userlevel 7
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Another forum member messaged me privately and asked if I could answer the rest of this threads questions. To protect their privacy, I won’t identify that member, but they weren’t involved in this thread so far. Personal opinions aside, I’ve agreed to come back to the thread as they did ask nicely and are interested in the answer.

As far as I’m aware, the tariffs in question are probably SSE Evergreen (something like that anyway!) and OVO Simpler Energy. Tim or Jess can probably correct me if I’m thinking of the wrong ones.

It also sounds like your account might have been affected by the bug which is causing a few Economy 7 enabled accounts to not quite migrate cleanly right now. OVO will almost certainly dig into the root cause and fix the issue, but in the meantime I’d suggest letting the Support Team know so that they can put a flag on your account to keep track. They should be able to fix your account manually so that the correct rates are active for you, but I wouldn’t be surprised if a bulk fix goes out sooner or later. Your account balance will also be corrected once OVO has been able to recalculate and regenerate your bills to better match your actual usage patterns.

This will be made easier if you’re still with OVO during this process. While I would imagine OVO would be happy to attempt the fix even if you leave partway through and follow up with you later, it’s not usually the best idea to raise a support request and/or complaint and then leave before it’s been resolved.

May I also remind you of the House Rules which apply to this forum. Although I am highly understanding and very patient, any further personal attacks may result in me withdrawing from your threads at my discretion.

Securing energy by zapping security bugs... For that is The Blastoise Way!
Jess_OVO
Rank
Userlevel 7

Hi @Dante01 - Welcome to OVO and to our online community,

 

Sorry to hear your journey from SSE to OVO hasn’t been the smooth transition we’d hope for. As our ever knowledge community members (and fellow OVO members) have already advised the transfer from SSE to OVO shouldn’t have affected your energy prices. There’s more details on our SSE to OVO FAQs:

 

Will my tariff and prices change when I’m with OVO?

 

Your move to OVO won't affect the prices you currently pay. If you’re on a fixed tariff they’ll stay the same for the rest of your contract. If you’re on a variable tariff, your prices may go up or down in line with the Ofgem Price Cap changes which happen twice a year (April and October). We’ll always let you know in advance if your prices need to change.

If you were on a fixed tariff with SSE your tariff (we call this an energy "plan") name will stay the same - 1 Year Fix V2, 2 Year Fix V2 or Online Smart Saver. If you're on a variable contract, your plan name will be "Simpler Energy" when you move to OVO.

 

As it sounds like there could be a mix-up with your Economy 7 rates, we’d encourage you to reach out to the dedicated SSE migration team on 0345 0260 712 as they’ll have full access to your account to investigate and correct any issues. Whilst this forum is the perfect place to seek advice from other community members, we do ask that comments are respectful of others and mindful that fellow community members offer help voluntarily.

 

I’m hoping that the Support Team are able to get things sorted for you - Do pop back if you need any further advice on your new OVO account. :slight_smile:

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