Jan 8th 2021, new gas meter fitted
March 2021 submitted meter reading. Reading not valid as it was incompatible with previous readings. Not surprising as it was from a brand new meter. Sent an estimated bill. How can you estimate a reading on a meter that doesn’t exist?
April 2021, had a meter reading carried out by an “OVO engineer” (in fact from Morrisions but presumable working for OVO/SSE. He took copious notes about the new meter.
Also April 2021, opened a formal complaint which, after submitting photos of the new meter, was closed as “resolved” with an assurance the the new meter would be registered on the system.
June 2021, submit reading. Message comes back - reading not valid incompatible with previous readings.
Best answer by Jess_OVOView original