I have been trying to submit my meter readings for months and have tried via the following channels:
- Support Chat
- Phone call to support
- Support phone call passed over to billing
Each time the reading is registered as OK but in the end ignored and my meter reading stays the same as it was in January.
I am a customer recent transferred over from Southern.
My meter reading history is one I managed to submit in Jan 2022 and then various spurious ones from 2018 which are higher than 2022 for some reason. Presumably the heuristics behind the submission process are rejecting the submissions for some reason.
Best answer by Jess_OVOView original