Hi, last month I received an email advising that I was to be moved to the new OVO billing system. I was quite happy on the old system, I was receiving my V2G payments with no problem. I had a feeling that when I got the next bill that my V2G payments would not be on there, I just knew that it wouldn’t work without a hitch.
I have now received a bill for March to April and as I suspected I didn’t recieve any V2G payments and therefore the bill was larger than it should have been.
How do I get this resolved without spending hours and hours chasing people?
I’ve put my OVO account number in my profile.
Best answer by Jess_OVO
Sorry to hear you didn’t receive your latest V2G payment,
These shouldn’t have been affected by your recent upgrade to our new billing system so it might be worth dropping the Smart Home team a line to check why this month’s payment is delayed. You can email the team at email@example.com.
Would be good to hear how other V2G trialists are getting on if your accounts have also been upgraded -