Why am I not receiving an email with a link to finish online account set up? New customer wanting to log in

  • 16 August 2022
  • 3 replies

I have recently joined OVO.

I received and email asking me to set up my account and supply meter readings.
I filled in and submitted the “email” and “confirm email” inputs and clicked submit.
I’m then told to check my inbox for an email with a link to set up my password.
I never receive this email.
It is not in my Spam folder either and I’m definitely using the correct email address.


Best answer by Jeffus 16 August 2022, 16:42

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3 replies

Userlevel 7
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Hi @MikeMahoney

I don't honestly know if this will help

Have you tried the reset password link?

Userlevel 7
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Did it work? 

@Jeffus Yes that worked for me. Thanks for the help.