Question

WHD 2022

  • 23 November 2022
  • 3 replies
  • 26 views

Hi. a tenant who has been moved from sse to ovo is having trouble applying for WHD with either of these suppliers as they both say her supply is not with them. Has anyone else experienced this issue? 


3 replies

Userlevel 7
Badge +1

Hey @Abertay ,

What part of the country is the tenant in?

Scotland

Userlevel 7
Badge +1

Gotcha, thanks for that!

In that case, if the tenant is with OVO, did they try this tool? https://api.warm-home-discount.ovotech.org.uk/form

If that doesn’t work, you can verify the electricity supplier by first using this tool to get the DNO: https://www.energynetworks.org/customers/find-my-network-operator

Here’s an example of what you’d get back from that.

And then go to the DNO to verify who the electricity supplier is.

For gas, simply go to https://findmysupplier.energy .

What do those tools come back with?

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