I’m going to give the benefit of the doubt and see what my next bill is before starting a complaint or trying to contact again, I’m holding on to some faith that it will just be added on to the bill as a credit and all will be peachy, but I have my doubts. I’ve only contacted support once and I had the same copy pate reply then a bit of a sarcastic comment about being patient and the other end closing the chat window.
I can only assume no one in Ovo has told support what is happening, or the higher ups they haven’t figured it out themselves yet. I apricate it's all a bit last minute with the government so I don’t think it's fair to complain immediately, just put a screenshot of my tariff page which I’ve been checking obsessively every day to see if it changes. Just wondering if anyone's tariff has changed automatically does it just show the new rates or is there a message saying rates will be applied?
My recommend direct debit seems to keep going up too, I’ve done the reduce for 3 months temporarily but at the top of the page being gleefully told the recommendations are based on the government caps it makes me a bit dubious.
Only posting this one as I don’t seem to of seen anyone with the anytime addon been switched or have the same query, I feel like I can’t be the only one!
Best answer by Tim_OVOView original