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What happens to my credit balance at the end of my fixed plan?

  • 22 March 2022
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Hi, 

I was wondering what happens if by the end of the 1 year our account is in credit. Will that money be refunded or transferred to the next year or completely lost?

Thanks,

Sofia

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Best answer by Blastoise186 22 March 2022, 21:54

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Hi @SofiaPav ,

I have good news for you. Any spare credit at the end of the term will simply remain safe in your account balance and automatically rolls over to whatever tariff you choose to go onto next. It will never suddenly vanish without you knowing about it.

OVO is not allowed to swallow any credit balance you haven’t actually used yet either, so you would also be entitled to request a refund if there’s enough spare credit to cover three months worth of payments after the refund is processed.

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