What are OVO's phone line opening times?

  • 20 September 2017
  • 1 reply

At what time do the OVO customer service line come online each day.

Best answer by Lucy_OVO 27 September 2017, 16:07

View original

1 reply

Userlevel 5

Updated on 31/10/22 by Tim_OVO:


Our Support team’s web messaging and WhatsApp opening hours will be:

  • 8am - 6pm Monday to Friday 

  • 9am - 2pm on Saturdays


 Our Support team can be contacted by phone on 0330 303 5063 between:

  • 9am to 5pm Monday to Friday. 


You can see all open contact channels via our Help Centre


There will be no change to Collections opening hours (0800 069 9831). Open Monday to Thursday 8am-8pm, Friday 8am-6pm, and Saturday 9am-2pm. Get advice support with your energy payments here.

If you need to contact the team on a Sunday, our Social team is able to support you. Send us a message on Facebook or Twitter from 9am - 5pm. This team is also able to schedule an emergency meter appointment if needed. More info on what to do in an emergency here.