warm home dis

  • 23 May 2023
  • 1 reply

I received an email from OVO saying 22nd Dec 2022 saying my warm home discount would be added to my next bill. To date it has still not been applied. I have tried calling and web chat. Given loads of email address that don't work. The government dead line of 31st March 23 has long gone. Noone will help!! 

And then get a letter saying I getting the warm home discount for 23/24. 

1 reply

Userlevel 2

Hi @Kellym 


I’m really sorry to hear about this. 


We don’t have access to accounts at the Forum so this isn't something we can check. I understand you may not have had the best experience so far getting this resolved,  so I’m going to get our Forum Support to reach out to you to see if they can help further. 


I’ve also linked to a similar topic for you if you wish to take a look at others’ experiences in this situation: