After logging into my account yesterday I was surprised to find that a near on £400 balance adjustment had been added to my Dec – Jan bill with absolutely no rationale as to why. Going from around £200 in credit to now being £190 in debit. This amount must’ve been included over the course of the weekend as I check my account weekly.
To give some background context, myself and my partner moved into our first home in July 21, we signed a 2yr fixed plan with SSE before they merged with OVO and were automatically transferred across. Just to note that I already had a balance adjustment earlier in the year that was my final bill from SSE, even though this didn’t add up, I didn’t dispute it as it was a minimal amount.
Has anyone experienced the same thing and what was the outcome as I’m completely flummoxed?
All meter readings/plan details below;
Unit rate - 18.82p per kwh
Standing charge - 24.11p a day
Unit rate - 3.43p
Standing charge - 26.59p a day
Joined SSE 28th July 21 - 23106kwh (E) - 5481m3 (G)
OVO transfer Dec 21 - 23553kwh (E) - 5613m3(G)
Today's reading - 24188kwh (E) - 5879m3 (G)
Electricity - £203.63 (1082KWh)
Gas - £152.90 (4457KWh)
Standing charge - £145.49
Total cost since July 21 - £502.02 (apologies if my calculations are off)
Direct debit - £78 per month (10mnths paid since joining SSE - £780)