Hi. We’ve just been migrated to OVO from SSE. With SSE we had a payment card which we could use in a Paypoint shop. Does anyone know whether OVO offer the same kind of thing> I haven’t been able to find out by chatting with their online people.
Thanks
Best answer by Jess_OVO
View originalThat’s great, thank you so much 😊
Hi
Sorry just wanted to step in here. As you mention being told about a move to OVO Energy, at the moment we’re focusing on migrating Pay Monthly SSE customers over to OVO.
In time all SSE PAYG customers will join us too, but this process hasn’t started yet. I’m wondering whether you smart meter mode may have been changed or another mix-up may have occurred. In this case I’d recommend getting in touch with the OVO Support Team to double-check why you received this welcome email.
You can find the contact channels for our Support Team here.
I hope this helps get to the bottom of things.
Well, I’m no longer able to access my SSE account. I have been paying SSE on a monthly basis, although my bill was taken every three months. I now have an OVO account number, which shows my current balance. More scarily, Ive today paid OVO around £175.00 which they’ve taken. So I’m sure hoping that they’ve got this right!
Sounds like you account with SSE was a Pay Monthly account, which explains why you’ve been advised of the move to OVO. We’ve got more details on this process over on our FAQs here.
As you mentioned paying for your energy at a PayPoint previously, this is something you could continue to do with us. We’ll include a Giro slip at the bottom of each posted monthly statement which you should take with you when you make a payment. We do offer an online payment option which you might also find easier. By logging in to your online account or OVO app (download for Android or iOS) you can make an online card payment or set-up a monthly DIrect Debit. Head over to the ‘Payments’ page if these options might be easier than a trip to the PayPoint.
If you’re having any difficulty accessing your new OVO online account, we’d recommend reaching out to our Support Team who can help trouble-shoot any issues.
Hope this helps.
Hi there,
We are considering joining OVO to eventually take advantage of the new EV add-on.
With our current supplier, Eon, we pay our bill off weekly via PayPoint, to make managing things a bit easier for us.
If we were to join OVO on their Standard Variable tariff, would we still be able to pay the bill off weekly at a Paypoint like we do now?
Also, I noticed when I applied for a quote online that it said £209 per month for gas and electricity. We don’t use a lot in our house and the amount of units we use would likely add up to less than £209. Could we pay in less than that per month, or not?
Sorry for the newbie question. Thanks in advance for your answers. 😊
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Hi
If you pay by Direct Debit, then I’m afraid you wouldn’t be able to pay via PayPoint at all with OVO.
However, if you pay On-Demand for Simpler Energy (OVO’s SVT option), you can use PayPoint to pay the bills off each month using the attached Giro Slip. There’s not currently the option to pay weekly right now via PayPoint.
With the latter, you pay directly for what you use. With the former, you’re spreading the cost out over the year.
Hope this helps.
Thank you,
Thanks for your swift reply. 😊
Just to clarify, what is the ‘SVT’ option?
Sorry, I’ve just realised it stands from Standard Variable Tariff. 🤦🏻♂️
I haven’t had my coffee yet… that’s my excuse!
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No worries. :)
OVO might consider adding support for Payment Cards in the future if there’s enough demand, which is basically what I think you currently use.
Otherwise, there’s one other thing I’d like to check for you.
Please can you tell me what your EV and Charger is? If you’ve got more than one, please tell me all of them. I will check compatibility with Charge Anytime for you.
Yes, we just chip away at the bill every week to keep it down. 😊
We have an MG5 and an Ohme Home Pro charger. The MG5 is as dumb as they come, electric car wise, but I believe the Ohme is compatible?
Thanks for checking! 😀
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Yup, your EV Charger is compatible with Charge Anytime because it’s an Ohme Home Pro. This means you can use it to charge ANY EV of your choice and it’ll get the 10p/kWh rate as long as you use the correct charger.
One last check. Please show me photos of your electric meter.
I hope this photo is sufficient. It’s quite an awkward little cubby hole to get photos from. 😆
With the 10p/kWh rate via the charger, I notice that it must be charged via a charging schedule on the app. Due to the nature of our car use, it can need different levels of charge at different times of day. Can we charge at any time of day at the reduced rate as long as it’s got a schedule set?
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Ok, looks good to me.
However, please be mindful that your Main Fuse is only 63 Amps, which is quite low. You might want to see if that can be upgraded by your DNO to make things easier.
And yes, you can indeed charge whenever you want. If you use the schedules, the Kaluza Flex platform will do its best to meet your requests and targets and you will only pay the 10p/kWh rate for that.
You can also Boost Charge to force full speed charging immediately for the current session, but that would mean paying the full rate for it. Boost Charging automatically turns off once the EV is fully charged or you manually end the session, whichever comes first.
Thanks. Yes, I noticed the main fuse is a 63amp. However, it’s usually the case that when the car is charging, there aren’t a lot of other things going on. We never use the charger/shower at the same time, for example.
Thanks for all your help, you are invaluable. 😃
I have one final question (promise!). As long as I allow enough time to charge the car with as much energy as it requires, will that all be at the reduced rate, even if there is no green energy ‘available’ via the Kaluza Flex platform?
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Hehehe, feel free to ask me 1,000 questions! I can clear them all! XD
You are indeed correct. All charging done via the Charge Anytime enabled Charger will be at the 10p/kWh rate as long as you don’t hit the Boost button. If Kaluza Flex can’t get perfect results during a session, it will try to make the best of a bad situation and give you something anyway where possible, while still maintaining the 10p/kWh rate. Make sure to use the schedules so that Kaluza knows what times to aim for!
You certainly seem to know your stuff. 😃
Thank you,
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No worries. :)
I’m here if you need me for anything else!
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